Shipping Policy

Shipping policy

Your order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please consider potential delays in processing and shipping due to limited operational functions caused by Covid-19. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer free shipping to all orders made in the US.  

Shipping option

Estimated delivery time

 Price

Flat Rate (Standard)

3 to 4 business days

 $0

International Shipping

For international shipping rates: $10 will be added as the shipping fee to all orders not made in the US.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

 Price

Flat

5 to 20 business days

 $10

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Trail Map Apparel is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, please contact us at austin@trailmapapparel.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We recommend using a street address if possible. Some packages might not fit into the PO boxes. 

Refunds, returns, and exchanges

Find here, the refunds and return policy page

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at austin@trailmapapparel.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at austin@trailmapapparel.com.